KAPTURO Privacy Policy

INFORMATION WE COLLECT

We may collect information that individuals provide directly to us or to businesses using KAPTURO, including:

• Name
• Email address
• Telephone number
• Account credentials and authentication identifiers
• Company or organization information, including trade and business address provided at signup
• Property, project, lead, contact, appointment, or service information
• Photos, videos, documents, signatures, and other uploaded content
• Communications, support requests, and message history
• Device, browser, log, diagnostic, and usage information
• Billing information processed by Stripe (KAPTURO does not store full card numbers or CVC)

HOW WE USE INFORMATION

We may use information to:

• Provide, operate, maintain, and improve KAPTURO
• Manage customer relationships, leads, projects, schedules, proposals, documents, reports, and customer portals
• Send appointment confirmations and reminders
• Send estimates, proposals, signature requests, document notifications, and project updates
• Provide customer service and technical support
• Process authorized transactions
• Maintain security, prevent fraud, and enforce our terms
• Comply with legal and regulatory requirements

SMS AND MMS COMMUNICATIONS

Individuals who provide their telephone number and give consent may receive SMS or MMS messages sent through KAPTURO or by businesses using KAPTURO.

Messages may include:

• Appointment confirmations and reminders
• Estimate and proposal notifications
• Electronic signature requests
• Customer portal notifications
• Project, service, scheduling, and document updates
• Customer support communications
• Follow-up messages related to an active inquiry, request, or business relationship

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe from SMS messages.

Reply HELP for assistance.

Consent to receive text messages is not a condition of purchase.

SMS PRIVACY

This SMS Privacy section explains how KAPTURO handles mobile phone numbers and SMS consent for text messaging.

• Mobile phone numbers are collected only to provide requested SMS communications.
• Mobile information will NOT be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will NOT be shared with any third parties except as necessary to deliver SMS services (such as carriers or messaging providers).
• We do not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.
• Message frequency may vary.
• Message and data rates may apply.
• Users may reply STOP to opt out and HELP for assistance.

HOW INFORMATION MAY BE SHARED

We may share information with service providers that help us operate KAPTURO, including cloud hosting, storage, authentication, payment processing, email delivery, telecommunications, analytics, security, and customer support providers.

We do not sell or rent personal information.

We do not share personal information with third parties for their own independent marketing purposes.

Information may also be disclosed when required by law, to protect legal rights, to investigate fraud or abuse, or as part of a merger, acquisition, financing, or sale of business assets.

DATA SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards intended to protect information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

DATA RETENTION

We retain information for as long as reasonably necessary to provide our services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal obligations.

PRIVACY CHOICES AND RIGHTS

Depending on applicable law, individuals may have the right to request access to, correction of, or deletion of personal information.

Individuals may opt out of SMS messages at any time by replying STOP.

Requests may be submitted using the contact information below.

CHILDREN’S PRIVACY

KAPTURO is intended for business use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

CATEGORIES OF INFORMATION IN MORE DETAIL

Information customers provide includes account names, emails, passwords (stored by the authentication provider, not in KAPTURO source), company display names, trades, business phones, addresses, optional websites, CRM customer records, files, photos, documents, and support messages.

Communications information includes message content, phone numbers, delivery metadata, and consent records when Phone & Texting is active.

Device and application information may include app version, operating system, language, crash or diagnostic logs generated by the operating system, and security logs.

Billing information includes plan, subscription state, and Stripe customer/subscription identifiers. Payment cards are processed by Stripe. KAPTURO does not store full card number, CVC, Stripe secret keys, or webhook secrets in customer records.

HOW WE COLLECT INFORMATION

We collect information that you or your organization submit in KAPTURO, that customers of your organization submit through portals or messaging, that devices and browsers provide while using the services, and that service providers return when you use features such as payments, email, or Phone & Texting.

SERVICE PROVIDERS AND PROCESSORS

KAPTURO uses service providers to operate the platform. These processors are not a sale of personal information and are not advertising sharing. Current categories include Firebase and Google Cloud for authentication, database, storage, and hosting; Stripe for payment processing; transactional email providers such as Resend for account and billing notices; and Twilio once Communications is active for calling and text messaging.

We do not claim that we never share information with service providers. We distinguish processors that help us provide KAPTURO from sale or advertising sharing, which we do not do with personal information.

COOKIES AND WEBSITE TECHNOLOGIES

The public marketing website and web application may use cookies or similar technologies needed to operate sessions, remember language or UI preferences, and protect security. KAPTURO does not use advertising SDKs to track users across other companies’ apps or websites for advertising.

INTERNATIONAL PROCESSING

KAPTURO is operated as a U.S. business service. Information may be processed in the United States and other locations where our providers maintain infrastructure.

CALIFORNIA PRIVACY RIGHTS

If California privacy law applies, you may have rights to know, delete, correct, or limit use of personal information, and to be free from discrimination for exercising those rights. KAPTURO does not sell personal information. Submit requests through https://kapturo.net/privacy-choices or the privacy contact below.

ACCOUNT DELETION AND PRIVACY CHOICES

You may initiate deletion in KAPTURO under Settings → Account & Privacy → Delete My Account. Public instructions are at https://kapturo.net/account-deletion. Privacy choices, including access and correction requests, are described at https://kapturo.net/privacy-choices.

THIRD-PARTY SERVICES

KAPTURO may contain links to or integrate with third-party services. Their privacy practices are governed by their own policies, and KAPTURO is not responsible for those practices.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

CONTACT US

KAPTURO

22330 Lemon St., Wildomar, CA 92595

Telephone: (909) 329-7188

Website: https://kapturo.net

Email: support@kapturo.net