KAPTURO Account Deletion
KAPTURO ACCOUNT DELETION
Effective Date: September 7, 2026
Apple and KAPTURO require a way to initiate account deletion, not merely deactivation. You can start deletion inside KAPTURO. Sending email to support is not the only mechanism.
WHERE TO START
In the KAPTURO web app or iOS app, go to Settings → Account & Privacy → Delete My Account. This page explains the same process for reviewers and customers who need a public URL.
USER ACCOUNT VERSUS COMPANY DATA
Deleting your user account removes or deactivates your memberships and personal profile data where permitted, and revokes your KAPTURO sign-in. Shared company CRM records, projects, files, and billing records remain owned by the organization.
SOLE ADMINISTRATOR / OWNER
If you are the sole Admin of a company, KAPTURO will not leave the company without an administrator. You must either transfer company administration to another member or close the company and delete your account.
COMPANY CLOSURE
Closing a company cancels future subscription renewal under the Subscription Terms, disables company access, preserves required billing and legal records, and schedules deletable operational data according to KAPTURO’s retention policy. Operational data is not destroyed instantly. Some retention periods remain subject to legal review.
HELP
If deletion tools are unavailable, contact support@kapturo.net or (909) 329-7188. Support contact is a backup, not the only deletion path.